Company Overview
We are partnering with a well-funded, early-stage startup that is bringing modern AI to the enterprise service management space. Their platform lives inside Slack, turning internal help and support channels into intelligent, automated workflows — resolving employee questions faster through AI-powered ticketing, routing, and resolution. They're backed by top-tier venture capital and notable angel investors from companies you'd recognize. If you're passionate about creating outstanding software that delights users and want to work with cutting-edge technology, this is a great opportunity.

About the Role
We're looking for a Senior Integrations Engineer to join the core Platform team. In this role, you'll architect, build, and scale the integrations that connect the platform with the modern SaaS ecosystem — from identity and HR systems to ticketing, messaging, and workflow tools. You'll also help shape the integrations infrastructure, working with Temporal to orchestrate complex workflows and with shared libraries that make building new integrations fast, reliable, and consistent. This is a high-impact role where you'll collaborate across product, platform, and engineering to make the product seamlessly fit into customers' existing environments.

What you will do

• Design, build, and maintain integrations with third-party systems such as identity providers, ticketing platforms, collaboration tools, and HR systems
• Own and evolve Temporal-based integration orchestration workflows for reliable, stateful, and long-running processes
• Define and implement scalable integration patterns that can be reused across multiple connectors
• Improve integration infrastructure including CI/CD workflows, testing frameworks, and monitoring
• Work within a TypeScript monorepo (TurboRepo) to build modular and composable integration services
• Implement observability and reliability best practices — metrics, retries, error handling
• Partner with customer success and product teams to troubleshoot, optimize, and improve integration behavior in production
• Support internal tooling and UI components built with Next.js and React to configure and manage integrations

What we are looking for

• Strong experience with Next.js, React, and TypeScript/Node.js
• An eye for detail and the ability to implement scalable architecture
• Proficiency with modern development tools including TurboRepo for monorepo management and experience with TailwindCSS/ShadCN
• Skilled at diagnosing issues and devising efficient solutions in complex systems
• A mindset toward automating repetitive tasks to improve efficiency and consistency
• Strong communicator who enjoys collaborating across teams
• Passionate about staying current with emerging technologies and continuously improving