About the Opportunity

Are you a Senior Product Designer ready to define the future of post-purchase and consumer e-commerce experiences? (Fully Remote Opportunity for LATAM!) We're seeking a senior product designer, expert in consumer-facing design (UX, Research, Figma) for a key role with one of our partners focused on Intelligent Supply Chain Orchestration. You will own the end-to-end design for critical consumer-facing applications, from returns portals to order tracking, shaping experiences that reach millions of users and iterate quickly using AI-powered design tools.

This is an ideal role for someone who thrives on understanding consumer psychology and translating deep user empathy into intuitive, high-impact designs that solve real-world anxieties (like "Where is my order?") and enhance post-purchase satisfaction.

Start Date: Immediately hiring with some flexibility 

Client Industry: E-Commerce

Reporting To: Lead Product Designer

Initial Contract Duration: 1 yr

Location/Timezone: LATAM

Collaboration Requirements: Ability to overlap 6  hours with EST/EDT (USA).

Years of Experience Required:

• 5+ years in product design AND
• Significant (2+ years) B2C or consumer-facing experience.

Required Language:  English (Advanced)

Key Tools: Product Management

Required Technical Ability

• Senior Product Designer: 5+ years in product design, with significant (2+ years) B2C or consumer-facing experience.
• End-to-End Ownership: Own the full design lifecycle (beyond UI) from user research and prototyping to high-fidelity handoff and iteration.
• Consumer Behavior Expert: Deep, instinctive understanding of B2C user psychology, e-commerce patterns, and purchase drivers.
• Cross-Functional Partnership: Proven experience partnering with PMs on business goals and Engineers on design feasibility.
• Design & Prototyping: Advanced Figma skills for responsive prototyping, components, and libraries.
• Data-Informed Mindset: Passion for measuring design impact on core metrics (conversion, CSAT) and iterating with data.

Highly Desired Experience

• Industry Background: Direct experience in e-commerce, order tracking, returns, or other post-purchase UX.
• AI Tooling: Comfort or experience using AI design tools for faster prototyping and iteration.
• Platform Experience: Experience designing for white-label or multi-tenant platforms.
• Startup/Scale-up: Previous experience in a fast-moving startup environment.
• Impactful Portfolio: A portfolio that clearly demonstrates how your designs led to measurable improvements in business metrics.

Required Soft Skills

• Excellent communication and storytelling skills, crucial for building empathy in a remote team.
• Strong analytical and user research abilities.
• Proactive, high-energy, and able to work efficiently and independently.
• A deep, genuine empathy for the end-consumer and their journey.

Recruitment Process:

Note: This may change based on various factors (role, profile completeness, etc).

• Initial Interview: Our recruitment team will review your application and contact you if they'd like to proceed with an initial interview (Duration: ~ 1 week)
• Skills Assessment: After a successful initial interview, the next step will be an assessment of your technical skills in order to build an 'X-Profile' that we can share with the relevant partner (Duration: ~ 1 week)
• Interview with Our Partner: We'll schedule an interview for you to meet our partner, during which you'll get to know more details about the specific role you have been matched with. (Duration: ~ 1 week)

Why Join Us?

• Work fully remote, globally: Join a team spread across the world and enjoy true location freedom while collaborating with talented engineers everywhere.
• Work with top brands: Riot Games, Fox, Coinbase, Epic Games, and so much more.
• Gamified community you’ll love: Engage in online events, compete in challenges, and attend Outposts and summits that bring X-Teamers together learning, connecting, and leveling up globally.
• Work-life harmony & support: Enjoy flexible schedules, wellness stipends, and support to make sure you’re thriving both professionally and personally.
• Access to our Unleash+ program where team-members can spend up to US$2500 per year on things that energize them.