Location: Canada / North America (Remote or Hybrid)

Compensation: Starting at CAD $120,000 base + 10–15% performance bonus

Type: Full-time (40 hrs/week, Monday–Friday)

About the Company

The company builds a B2B SaaS platform that helps field service businesses streamline their operations — from scheduling and dispatching to customer management and billing.

The business has grown at triple-digit rates year over year and now operates with a tight-knit team of about 15 people. With ambitious plans to double revenue within the next two years, they are looking for a product manager who thrives in a high-impact, collaborative environment. This role offers autonomy, ownership, and the opportunity to directly shape both the product and the company’s trajectory.

What Success Looks Like

The Product Manager will evaluate the current roadmap, recommend improvements, and take ownership of execution. Success is measured by your ability to refine strategy, deliver outcomes, and bring sound judgment to decisions that affect customers, the team, and the product.

Key Responsibilities

• Product Strategy & Roadmap: Define, communicate, and update a product vision and roadmap that addresses core operational challenges in the industry.
• Execution: Lead the Scrum process, ensuring the timely delivery of product goals in collaboration with internal stakeholders.
• Customer Insight: Engage directly with users to understand their workflows and needs, translating them into intuitive, high-value software.
• Analytics & Reporting: Track adoption, retention, usage, and satisfaction metrics; provide actionable insights and recommendations.
• Industry Knowledge: Act as an in-house expert on winter operations, compliance, and field-service best practices.
• Technology Awareness: Stay ahead of relevant technical trends and recommend opportunities to future-proof the platform.

Qualifications

• Experience: Around 10 years of professional experience, with 3–5+ years specifically in SaaS product management (ideally at a growth-stage startup). Proven success in end-to-end product ownership.
• Education: Degree in business, IT, or operations; additional training/certification in product management is a plus.
• Technical Aptitude: Strong comfort working with engineering teams and making technical tradeoffs; exposure to payment systems in SaaS is an advantage.
• Analytical Skills: Skilled in using data to drive decisions; comfortable with product analytics tools.
• Customer Focus: Demonstrated ability to simplify complex workflows into user-friendly solutions.
• Communication: Excellent written and verbal skills for both technical and non-technical audiences.
• Domain Knowledge: Background in operations, municipal services, fleet management, or field-service software is an asset.
• Adaptability: Thrives in fast-paced environments and comfortable navigating ambiguity.

Why This Role is Compelling

• Chance to directly impact a company aiming to double revenue within two years and become the industry’s leading field service SaaS provider.
• High visibility and influence over the roadmap at a scaling, founder-led business.
• Work that directly solves real-world operational challenges with measurable results.
• Flexible work arrangements across Canada / North America.

Compensation & Benefits

• Base salary: Starting at CAD $120,000 (depending on experience)
• Performance bonus: 10–15% of base salary
• Flexible hours and remote/hybrid options
• Comprehensive health benefits (for employee hires)
• Professional development allowance + paid vacation
• Significant career growth potential in a scaling organization